At Knights of Lunar, every miniature is printed, cleaned, inspected, and carefully packed before it leaves our workshop. However, if there’s ever an issue with your order, we want to resolve it quickly and fairly.
Please read the information below regarding returns, refunds, and damaged items.
If your order arrives damaged or you receive the wrong item:
We take quality control seriously and will always work to make things right.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason.
To exercise your right to cancel:
Once the returned goods are received and inspected, we will process your refund within 14 days. Refunds will be made to the original payment method.
All Knights of Lunar miniatures are made to order.
Under UK law, the right to cancel does not apply to goods that are clearly personalised or custom-made to a customer’s specification.
If your order includes custom scaling, modifications, personalised bundles, or special requests, these items may be exempt from the 14-day cancellation right.
If you are unsure whether your order qualifies, please contact us before placing your order.
If you wish to return a non-faulty item within the 14-day cancellation period:
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Once we receive and inspect returned items:
If a replacement is arranged instead, we will prioritise reprinting and dispatching your item.
Due to the nature of resin 3D printing:
These are normal characteristics of the production process and are not considered faults.
If you are ever unsure, please refer to our Box to Battle preparation guides.
We’re a small independent UK workshop, and customer satisfaction genuinely matters to us.
If you have any concerns or questions about your order, please contact us and we’ll do our best to resolve the issue quickly and professionally.
Knights of Lunar started with a simple goal,
make exciting, affordable, high-quality miniatures that players actually want to put on the table. What began as a passion for tabletop gaming and 3D printing grew into a full-time workshop producing thousands of models for players around the world.
When you order from us, you’re supporting a real independent maker — not a faceless warehouse. Every model is printed, checked, and packed with care, because we know how much your games mean to you.
