Terms & Conditions
1. Introduction
These Terms & Conditions govern your use of this website and the purchase of products from Knights of Lunar.
By placing an order through our website, you agree to be bound by these Terms & Conditions.
Knights of Lunar is a UK-based business producing made-to-order 3D printed tabletop miniatures.
2. Products
All products are 3D printed miniatures intended for tabletop gaming, collecting, and hobby use.
Due to the nature of resin 3D printing:
- Minor surface marks may be present
- Light sanding or priming may be required
- Models are supplied unpainted unless stated otherwise
- Bases may not be included unless clearly specified
Product images are for illustrative purposes only. Painted examples are shown for demonstration.
3. Made-to-Order Production
All miniatures are printed to order.
Production times typically range from 1–3 weeks, depending on order size and current workload.
During busy periods, processing times may be extended. Customers will be notified where appropriate.
4. Pricing & Payment
All prices are listed in GBP (£) unless otherwise stated.
We reserve the right to change prices at any time without prior notice.
Full payment is required at checkout before production begins.
5. Shipping
Orders are shipped from the United Kingdom using Royal Mail services unless otherwise stated.
Delivery times are estimates and not guaranteed.
International orders (including EU) may be subject to:
- Import VAT
- Customs duties
- Handling fees
These charges are the responsibility of the customer.
We are not responsible for delays caused by customs authorities.
6. Cancellations
Under the Consumer Contracts Regulations 2013, UK and EU customers have the right to cancel their order within 14 days of receiving the goods.
However, this right does not apply to:
- Custom or personalised items
- Modified or specially requested models
Cancellation requests must be submitted in writing.
7. Returns & Refunds
Please refer to our dedicated Returns & Refunds Policy for full details.
Returned items must be unused and in original condition.
We reserve the right to refuse returns that do not meet these conditions.
8. Liability
Knights of Lunar shall not be liable for:
- Indirect or consequential losses
- Damage caused by misuse, improper assembly, or modification
- Injury caused by improper handling
Miniatures are not suitable for young children due to small parts and potential choking hazards.
Adult supervision is recommended.
9. Intellectual Property
All website content, branding, product descriptions, and images are the property of Knights of Lunar unless otherwise stated.
Digital sculpts are produced under appropriate commercial licences where required.
Unauthorised reproduction or resale of our products or content is prohibited.
10. Force Majeure
We shall not be held liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:
- Postal disruption
- Natural disasters
- Supply chain shortages
- Government restrictions
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.