Refund policy

Return & Refund Policy

We want you to be happy with your purchase! If for any reason you are not satisfied, we offer a 30-day return policy from the date you receive your item.

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Eligibility for Returns

To be eligible for a return:

• Your item must be in the same condition as you received it — unworn or unused, with all tags and original packaging.

• You must provide a receipt or proof of purchase.

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How to Start a Return

To start a return, contact us first at knightsoflunargames@gmail.com.

• Returns should only be sent after receiving our instructions and a return shipping label.

• Items sent back without prior authorization will not be accepted.

• Return shipping costs will be covered by us if a return label is provided; otherwise, they are the responsibility of the customer.

Return address: [INSERT RETURN ADDRESS]

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Damaged or Defective Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at knightsoflunargames@gmail.com. We will evaluate the issue and arrange a replacement or refund.

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Exceptions / Non-Returnable Items

Certain items cannot be returned:

• Custom or personalized products

• Sale items or gift cards

• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item can be returned, contact us before purchasing.

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Exchanges

The fastest way to exchange an item is to return your original purchase. Once the return is approved, you can place a separate order for the replacement item.

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European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your purchase within 14 days, for any reason, without justification. Items must meet the same eligibility conditions above (unused, original packaging, proof of purchase).

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Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved or denied.

• If approved, refunds will be processed automatically to your original payment method within 10 business days.

• Please allow additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since approval and you have not received your refund, contact us at knightsoflunargames@gmail.com.